eCommerce Policies

Customer Service


If you have any questions regarding your order, the software, the license, or any of the eCommerce policies, please contact PsiFire using the Contact information on the site.


Description of Goods and Services

The software available, including system requirements and product features, is described here: PsiDiCE VTT Dice Roller 2.4.


Return Policy

When receiving a refund, there is no requirement to return the downloaded digital content. Instead, please uninstall any copies and delete the downloaded install file.


Refund Policy

You may request a full refund within 30 days if you are not completely satisfied with the product. Note that you are welcome to try the 60-day full-featured demo to determine beforehand whether this is software you would like to license.


Cancellation Policy

The installation file download and license key are available immediately after successful checkout for a specified time period and associated number of download attempts. You are welcome to "cancel" whether or not the installation file has been downloaded. Since you have already paid, this counts as a refund within 30 days.


Delivery Policy

The software products are available only as digital downloads. You will be notified after checkout of a download link including the expiration date of the link and number of attempts allowed. If for some reason you are not able to download the product using this information, please contact PsiFire Customer Service for assistance.